WHOLESALE TERMS & CONDITIONS
Setting up account and placing orders
Local Wholesale customers may contact us to set up an account and terms with us via phone and/or email. Please email email@example.com to set up a wholesale account. Wholesale prices are set to 30% lower than our retail prices. COD. Cash, Check, ACH or credit card payments are all accepted. Payments must be paid in full on or before delivery date unless otherwise discussed and arranged.
When terms are agreed upon, orders may be placed via phone, email, and/or our 2sweet4words.com website.
FOR ALL LOCAL CUSTOMERS
Orders placed via phone: please contact our main line (904) 300-3496
Orders placed via email: please send orders to firstname.lastname@example.org
Orders placed via 2sweet4words.com website:
Please contact our customer service department to set up your online account.
Once your online account is set, you may order online.
If there are any emergencies with your orders that occur outside of our normal office hours (11AM – 6PM), please contact our emergency line at (904) 294-4514.
LOCAL CUSTOMER TERMS
By setting up an account and placing an order with us you have agreed to read, understand, and accept these Terms and Conditions. If you have any questions about these terms, please email us at email@example.com.
A contract between the customer and Sonya’s 2 Sweet 4 Words for the sale of our products will only exist once an order has been delivered. Prices and availability of goods is subject to change without notice.
Orders are currently delivered on Mondays and Thursdays Wholesale deliveries occur between 8AM and 10AM.
Customers that would like delivery outside of this delivery window will be subject to a delivery fee that is relative to the location of the account and the time of delivery that is requested.
Orders must be received one week prior to delivery. Please contact our order management team, if less lead time is required. We will do our best to accommodate your request if possible. All of our perishable goods are sent to you in secure packaging that meets our high standards for food safety.
Delivery details need to be discussed when placing your order to ensure our drivers are able to deliver within the set time frame. Please specify “Signature Optional” if you may be out when your package arrives and leave detailed instructions of where it should be left. Our drivers take pictures of all deliveries to ensure timeliness and that the product arrives to you complete and undamaged.
Please let us know as soon as possible if your order has not arrived within the delivery time frame.
Please note that we do not deliver on the set US holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
Our minimum wholesale order amount is $500. Any orders under $500 will not qualify for Wholesale30 and is subject to retail prices and a local delivery free of $25.
Due to the perishable nature of our products, Sonya’s 2 Sweet 4 Words will accept cancelled orders with a notification submitted seventy-two hours prior to the bakery’s 6pm cut off time for orders. Cancellations are not accepted on Sundays when the office is closed. We will not be able to process cancellations that are requested less than (72) seventy-two hours prior to delivery.
If you would like to request an order cancellation:
Please contact us at (904) 300-3496 or firstname.lastname@example.org
We require your name, order reference number, and the date of delivery when placing an order.
You will receive written confirmation of the cancellation of your order within (72) seventy-two hours, excluding Sundays and holidays. You will receive confirmation on the following working day.
If you placed your order through 2sweet4words.com, you are responsible for any cancellations or adjustments. Please call the office to cancel online orders.
For customers with standing orders, it is your responsibility to notify us if your facility will be closed (24) twenty-four hours in advance of your delivery date. If we are not notified for a facility closure in advance, your order will still be produced, delivered, and invoiced.
If for any reason you are not happy with your products, please contact our order management team to discuss your concerns. Returns that result in refunds must receive approval from management before they are processed by our team. Approved returns will be refunded within five business days.
For any damages to the products, please contact our order management team immediately. We will require pictures of the damaged products and any documentation received with the product. All returns and refunds to damaged goods, require management approval.
The client assumes ALL liability and responsibility for the condition of the products once they leave our possession. Deliveries are non-refundable.
All goods will be photographed, and we reserve the right to use any photographs for display or promotion, without compensation to you, to take and use our own photos of your baked goods for all marketing social media and promotional purposes.
Our products may contain or come in contact with dairy or dairy products, wheat, nuts, soy, tree nuts, eggs, gluten / wheat flour on shared equipment other allergens. While we take great care cleaning, we do use shared equipment and cannot guarantee that there will not be cross-contamination of certain allergens and ingredients. You agree to notify your guests of this risk.
This disclaimer for orders placed through email or over the phone serves as acceptance of the terms and conditions in lieu of signing an agreement before placing an order. Once said order is processed, the client agrees to the terms and conditions set forth on this page.
The client assumes ALL liability and responsibility for the condition of the product once it leaves our possession.
Any fresh fruit product should be placed in cold storage and should be consumed within the initial 24 hours of delivery.
Our responsibility and performance in completing this agreement is contingent upon causes out of our control including but not limited to: labor disputes or strikes, accidents, natural disasters, and inclement weather.